Return and Refund Policy

At FREŌ, we strive to provide the highest quality products and exceptional customer service. If for any reason you're not satisfied with your purchase, we offer a 2-day return and refund policy.

Eligibility for Returns
To be eligible for a return, your item must:

1. Be in its original condition with all tags attached.
2. Be returned within 2 days of delivery.
3. Be accompanied by a valid proof of purchase.

Refund Process
To initiate a return, please follow these steps:

1. Contact our customer service team within 2 days of delivery to obtain a Return Merchandise Authorization (RMA) number.
2. Carefully package the item(s) to be returned and include all original tags, packaging, and accessories.
3. ⁠Once we receive your returned item(s), we'll process your refund within 5-7 business days.

Refund Methods
Refunds will be issued in the original form of payment. Please note that:

1. Refunds may take 5-7 business days to process.
2. Refunds will be issued for the full amount of the returned item(s), excluding shipping costs.
3. Refunds will not be issued for items that are damaged, worn, or altered in any way.

Exceptions
The following items are final sale and not eligible for returns:

1. Sale or discounted items.
2. Items that are damaged, worn, or altered in any way.

Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us:

Email: shiv.maritime@gmail.com
Phone: +91 9131503832
BRANDNAME : FREŌ
Address: A 308 ATS Bouquet Sector 132 Noida 201304
Returns : 1202, kalypso court 3 Jaypee Wishtown Internal Road Sector 129 Noida 201304